Our salon policy’s.

We understand life is busy, things happen and sometimes it can’t be helped and you may need to change your appointments. But, at the end of the day we are a business. A business trying to make money to ensure each member of staff can be paid, bills can be paid and products can be bought. You wouldn’t accept going into work and being told your not needed for a couple of hours so you won’t be getting paid, would you?

To ensure we can run the salon as smoothly as possible for all customers please read through our salon policy’s and have the curtesy to contact us if you are unable to make an appointment…

– Please do not forget we require 24 hours notice for all cancellations or re-scheduling of appointments. Failure to do this may result in a cancellation fee. All deposits are non-refundable. Cancellations will not be accepted by text or Facebook- we are not always free to check and may miss the message before it is too late.

– If you are wanting to add, remove or change the treatment you are booked in for please ensure you also allow 24 hours notice to ensure we have enough time to do the full treatment or to allow the extra time we have to another customer.

– Please ensure you arrive on time for your appointments. If you are late for an appointment we may not be able to carry out your full treatment.

– Patch tests for all tinting/lash/HD Brow appointments MUST be carried out 24-48 hours prior to your appointment. We will not carry out your treatment without this. Calling in to the salon is your responsibility and can be done at any time during our opening times.

– Our salon is only small and so we kindly ask if you do need to bring any little ones along with you for your appointment you please inform the salon before hand. This allows us to ensure we can accommodate for yourself, your little ones and other customers in at the time.

All the Little Luxury team work extremely hard to look after all of our customers, ensure everybody leaves more than happy and at times work extra hours to fit people in. We hope all of our customers respect this and the salon policy’s we have in place.

Thank you,

The Little Luxury Team.